Approved Pro
Trusted Care Carpet & Upholstery Cleaning
Carpets or Rugs Clean at Home, Carpet Repair, Refasten, or Stretch, Upholstery and Furniture Cleaning Service,
About us
Trusted Care Carpet & Upholstery Cleaning has provided residential and commercial services to the San Antonio, TX and surrounding areas for over 15 years. We specialize in a wide variety of residential and commercial services. It is our mission to provide outstanding professionalism and excellent customer service for all our customers. It is our mission to exceed our customer??s expectations on every project so we may gain a customer for life.We offer 24 hour emergency water extraction. Please call us today for your carpet and upholstery needs. To learn more about us please visit our website www.carpetcareinsanantonio.com. Thank You.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Carpet Stretching and Repairs, Carpet and Rug Cleaning, Residential & Commercial, Tile and Grout Cleaning, Upholstery Cleaning and Reupholster
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7513 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 2% | ||
| 2% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 513 reviews
Jo W.
Dec 2022
Carpets or Rugs Clean at Home
Curtis did a great job in two houses and we would definately have him back again
Dontae W.
Nov 2022
Carpet Repair, Refasten, or Stretch
Excellent job A+ customer service
Darryl T.
Nov 2022
Carpet Repair, Refasten, or Stretch
Excellent job. Very nice and pleasant people. Much thanks.
Richard A.
Nov 2022
Carpet Repair, Refasten, or Stretch
Prompt response from business, we discussed my project, we came up with a solution and the problem was solved the same day.
Terry H.
Jun 2022
Carpet Repair, Refasten, or Stretch
Curtis and Sahir were professional and friendly. The did a great job, and I would highly recommend them.
Sheila W.
Jun 2022
Carpet Repair, Refasten, or Stretch
Curtis was professional and answered all of our questions. Thank you
Tasha N.
Jun 2022
Upholstery and Furniture Cleaning Service
My couches look great!
Courteney D.
Jun 2022
Upholstery and Furniture Cleaning Service
Curtis worked a miracle getting a deep stain out and cleaning our couch to perfection. He was able to do same day bc he happened to be in the area and was so nice! Highly recommend his services.
Melody C.
May 2022
Upholstery and Furniture Cleaning Service
Very helpful, respectful, great customer service, my couch looks like new love it
Mike K.
May 2022
Carpet Repair, Refasten, or Stretch
Curtis was fantastic. Very good customer service. Very friendly and great personality. I enjoy the time E he spent at my house. Very though in his work. I give him 5 out of 5 stars
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you! God bless!"
FRANCISCO R.
May 2022
Carpet - Repair, Refasten, or Stretch- For Business
Took a piece out of the closet to fix a bleach stain in the main bedroom. Said I would not be able to tell the difference. It looks terrible and very easy to tell where he did the work. The carpet grain does not even match up. I brought this up and he said, it is because it is newer carpet and it will wear into place when people walk on it and sun hits it. So I am writing this review 6 months later to give him the benefit of the doubt, but still VERY noticeable. Left small pieces of carpet laying everywhere, did not fasten some of the carpet he pulled up in the corners back down to the nail strips so I had to do that. I feel like I just threw money out the window. I called him and he just said it is what it is and said keep waiting, it will look better - okay, nope, not happy at all. I told him I never leave bad reviews but I was not going to have a choice and he said, just do what you go have to do.
Response from Trusted Care Carpet & Upholstery Cleaning
"Mr Francisco, we at Trusted Care Carpet & upholstery Cleaning, take every review serious. We also like to thank you for this review. This is why myself (the owner) mainly do this apps jobs. I do remember this project. Not attempting to be contradicting. Here is the way I remember the event. There is a bedroom (not the master bedroom/ main bedroom) upstairs, that someone spilled (you said bleach on the carpet). The color of the stains did not coin side with the characteristic of bleach stains. The stains was more of a purple color and is was a trail toward the bedroom door. Once I inform you bleach stains on gold carpet does not turn purple. Then you said you did not know. A family was living there and they has just moved out. I ask if you had extra carpet to do the repair? Your response was no. This is when I informed you that I could take it our of the closet. Due to the fact that the common area carpets was at least eight years old. Which mean that the carpet in the closet, would still have the full color and texture of when it was new. What you was asking ( that the closet match the carpet that is exposed to the environment blend is with carpet kept is a dark hardly use carpet). I informed you that can not happen. Over time it will start fade and blend in (six month is not even close to enough time) to starting fading. Plus the bedroom is upstairs and a guest bedroom, hardly used. Once I told you the cost and you starting telling me, you did not want to pay that. That is usually a indication (not saying you) the client will never be satisfied with the result. Not saying this is the case. Just going with the advises. As for the direction of the carpet, if that was the case I would have gladly came out and corrected it. Rebounding carpet in the closet is a additional cost. Since you were questioning the cost, I did not want to charge anything else. Now as for the statement ( It is what it is) is not a statement I would ever say to a client or even in my personal life. Just not a term I use. With all this said. There are missteps I made. In even doing the job once the challenge of the cost of our service. We do appreciate your review and will learn from it going forward. Thank and God bless!"
Jason E.
May 2022
Carpet Repair, Refasten, or Stretch
Great work
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you for you honest review! God bless!"
Julie C.
Apr 2022
Carpets or Rugs Clean at Home
It was the best service I have ever received. Canâ t say enough about ur contractor. He was so professional, friendly and competent. Thank you.
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you for your honest, Review! God bless!"
Sergio S.
Apr 2022
Carpet Repair, Refasten, or Stretch
Responsive. Quality care. Excellent service and quality work.
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you and God bless!"
Melinda R.
Feb 2022
Carpet Repair, Refasten, or Stretch
Curtis was extremely courteous and made our carpet repair happen FAST! He worked right away and was efficient and tidy! Bravo!!! I will hire this company again!
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you for the kind review! God bless!"
LeRoy K.
Feb 2022
Carpets or Rugs Clean at Home
Curtis did an excellent job; he carefully looked over our carpet for special treatment areas, gave me a precise estimate (a bit high compared to Angi’s predicted amount) and then did extensive, thorough work that removed spots an earlier cleaner hadn’t removed. We had one or two iron stains that emerged hours later. This was a problem we had before but they were not visible when Curtis treated the carpet, so he would not have known about them (any bleach-type spot treatment makes iron stains turn red — I’m a chemist and I know how to neutralize them: vitamin C and citric acid solution).
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you! God bless!"
Bill P.
Feb 2022
Carpet Repair, Refasten, or Stretch
Curtis was on time, personable, and professional. We'll definitely use them again.
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you, God bless!"
Raleigh K.
Feb 2022
Carpets or Rugs Clean at Home
Curtis is the BEST at carpet cleaning! Very thorough, prompt and ulta professional! I'll look NO further.. He has all my cleaning needs for LIFE..
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you, God bless!"
Leonard S.
Nov 2021
Carpets or Rugs Clean at Home
Outstanding! Did an excellent job.
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you, God bless!"
Stephen K.
Nov 2021
Carpets or Rugs Clean at Home
Very very pleasant people to work with. We'll definitely use them again Did a wonderful job.
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you, God bless!"
Peggy B.
Nov 2021
Carpet Repair, Refasten, or Stretch
Very trustworthy,very friendly,prompt,very respectful, overall outstanding
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you, God bless!"
Ronald D.
Oct 2021
Carpet Repair, Refasten, or Stretch
He was honest in his dealings with me. Very personable yet professional. Took his time to fix my carpet which made my wife very happy. Would use again for any carpet need.
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you, God bless!"
Dreama S.
Oct 2021
Carpet Repair, Refasten, or Stretch
Excellent same day service. Efficient, thorough and professional, also very courteous. Five stars is not enough!
Dreama S.
Oct 2021
Carpet Repair, Refasten, or Stretch
Excellent same day service.....efficient, thorough and professional. Five stars us not enough!!!
Jim M.
Oct 2021
Carpet Repair, Refasten, or Stretch
great guy and did and great job.
Response from Trusted Care Carpet & Upholstery Cleaning
"Thank you, God bless!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Trusted Care Carpet & Upholstery Cleaning is currently rated 4.7 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 3:00 PM
Sunday: Closed
Trusted Care Carpet & Upholstery Cleaning accepts the following forms of payment: CreditCard
No, Trusted Care Carpet & Upholstery Cleaning does not offer free project estimates.
No, Trusted Care Carpet & Upholstery Cleaning does not offer eco-friendly accreditations.
No, Trusted Care Carpet & Upholstery Cleaning does not offer a senior discount.
Yes, Trusted Care Carpet & Upholstery Cleaning offers emergency services.
No, Trusted Care Carpet & Upholstery Cleaning does not offer warranties.