Approved Pro
Neli Virtual Appliance Repair
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Refrigeration System Service,
About us
NEW! Appliance Consultation – Just $35 Get expert advice before you spend on repairs or replacements. A Neli technician will evaluate your issue and help you decide if your appliance can be fixed—or if it’s time for a new one. Virtual Appliance Diagnosis and Repair - Just $45 Service Description: Diagnose or repair your appliance virtually—no need for anyone to enter your home. Neli’s certified technicians guide you step-by-step via secure video chat. How It Works: Book online at nelihome.com or call 833-876-0900 Connect with a tech through our video platform Diagnose or fix the issue in real time Get expert advice and confidence in your next steps What’s Included: Real-time video guidance from a certified technician Diagnosis of the issue OR full repair (when possible) Step-by-step guidance using your smartphone or tablet Safe, contact-free service - no one in your home Flexible scheduling—appointments available daily Perfect For: Appliance fixes HVAC troubleshooting DIY-savvy homeowners Saving time and money on service calls
Business highlights
Veteran owned and operated
10 years of experience
Services we offer
Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8490 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 2% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 490 reviews
Susan S.
Mar 2026
Clothes Washer or Dryer Repair or Service
They did a great job
Judy H.
Mar 2026
Dishwasher Repair or Service
It was very difficult to get the elections
Paul C.
Mar 2026
Clothes Washer or Dryer Repair or Service
He was very nice guy. He came on time and did a good job.
Randy W.
Feb 2026
Dishwasher Repair or Service
It was it was good
Response from Neli Virtual Appliance Repair
"Thank you so much for taking the time to leave a review of your experience! All the best, Neli Team."
George W.
Feb 2026
Dishwasher Repair or Service
Very efficient diagnosis, replacement part worked perfectly.
Response from Neli Virtual Appliance Repair
"Thank you so much for taking the time to leave a review of your experience! We look forward to helping you again. The Neli Team"
Tosemarie J.
Feb 2026
Clothes Washer or Dryer Repair or Service
...
Robin M.
Feb 2026
Dishwasher Repair or Service
Good guidance to self diagnose and fix a dishwasher drain pump clog. Heartily recommend!
Response from Neli Virtual Appliance Repair
"Wow, thank you for your recommendation. Your technician, Steve W. said you were amazing to work with. We love customers like you! Best regards, the Neli team (and Steve W.)"
Ryan O.
Jan 2026
Dishwasher Repair or Service
The pro was on time. The technology needed for the service was easy to use (my smartphone). And we went through so me simple troubleshooting to find and resolve the issue. Definitely calling this group again when things come up.
Response from Neli Virtual Appliance Repair
"We love being your go-to repair pros! We will see you again for your next appliance (or plumbing) issue. Thank you very much for taking the time to share your experience. All the best, the Neli team."
Paul G.
Jan 2026
BBQ Grill Repair or Service
While my pro was efficient, and did a fantastic job assembling my grill, my only complaint would be he wasn't very personable, all business, which is fine, but he should work on his social skills a little
Michael _.
Jan 2026
Refrigeration System Service
Richard R.
Jan 2026
Appliance (Major Electric Appliance) - Install or Replace
Rudi and Jorge took about an one hour to get our Refrigerator/Freezer working again. They were terrible and we give them a 5+ in a scale of 1-5 and recommend they for their terrific service.
Doug A.
Dec 2025
Clothes Washer or Dryer Repair or Service
Did a great job.
William S.
Dec 2025
Dishwasher Repair or Service
Gentleman was very hospital & polite and we liked him.
Geoffrey D.
Dec 2025
Clothes Washer or Dryer Repair or Service
Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive.
Response from Neli Virtual Appliance Repair
"Tom loved working with you! Thank you so much for being a loyal customer. Customers like you make our jobs even more enjoyable! All the best, the Neli Team"
Joe U.
Nov 2025
Clothes Washer or Dryer Repair or Service
Quick and helpful
Response from Neli Virtual Appliance Repair
"Thank you for your review. We can't wait to help you again!"
Don F.
Nov 2025
Clothes Washer or Dryer Repair or Service
Did a great job
Response from Neli Virtual Appliance Repair
"Thank you for leaving a review! Reviews like yours help other customers make repair decisions, which, as you can imagine, makes a big difference. Thanks again, the Neli Team"
Pamela G.
Nov 2025
Clothes Washer or Dryer Repair or Service
I had a problem connecting, so I got a local handyman who came and solved my problem. I asked Neli to stop charging me, and nothing happened, I then went to the "live chat" option on their website and asked how to stop getting charged, I Never got an answer and they just kept charging me, Then they requested that I rate the CHAT!!! Too much on too many fronts. Dr. Gaber
Response from Neli Virtual Appliance Repair
"We?re sorry for the confusion and appreciate the chance to clarify. Neli does not charge customers on a recurring or continuous basis; payment is made one time only at the time of booking a virtual service. Our records show that you were charged once for your scheduled appointment, and this was later refunded according to our policy. If you have any more issues, you can always reach out. We wish you the best with your appliance repair. ? The Neli Virtual Appliance Repair Team"
Michele H.
Nov 2025
Super helpful
Jennifer Y.
Oct 2025
Great! The technician helped us to locate the issue and explained how to fix it ourselves. This was my 3rd time using NeliHome. They are my first go to for diagnosing an appliance issue.
Kay J.
Sep 2025
Great! Punctual easy to work with cleaned up area when done
Celeste G.
Jul 2025
Excellent service for a virtual format. Would definitely recommend this very affordable alternative to the traditional technician having to come to your home to evaluate and fix a malfunctioning appliance.
Response from Neli Virtual Appliance Repair
"Thank you so much for your review! We are here for your next repair. All the best, the Neli Team"
Keavon R.
May 2025
They did fine
Jennifer S.
Mar 2025
This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8.
Response from Neli Virtual Appliance Repair
"We are so excited we were able to save you money and let you know you didn't have to buy a new appliance, and that this one was fixable. Thank you so much for your business and your review. We are here when you need us! All the best, the Neli team."
Helen P.
Jan 2025
They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped
Devin V.
Dec 2024
Paid for the service. Was not given any troubleshooting instructions. Assumed my issue was circuit boards. Replaced both circuit boards in dishwasher and still not working. Can't seem to receive a callback. I've left voicemails, emails, and everything I could think of. No response. Thanks for taking my money and wasting my time Neli.
Response from Neli Virtual Appliance Repair
"Thank you for your review. We responded to you via text, email, and phone call to your help request. This was additional help you received outside the allotted appointment. Your Neli tech was able to find the issue and your dishwasher is now working. Your Neli tech found that your home is not grounded and was causing the boards to burn out."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Neli Virtual Appliance Repair is currently rated 4.8 overall out of 5.
Neli Virtual Appliance Repair accepts the following forms of payment: CreditCard
Yes, Neli Virtual Appliance Repair offers free project estimates.
No, Neli Virtual Appliance Repair does not offer eco-friendly accreditations.
No, Neli Virtual Appliance Repair does not offer a senior discount.
No, Neli Virtual Appliance Repair does not offer emergency services.
Yes, Neli Virtual Appliance Repair offers warranties.