Mold Test Company MN

The company was so helpful throughout the whole process. There was great communication and professionalism presented with the tester. He did a very thorough job. We received the results within the week. They were great about talking to us through all the results and explaining what they meant, and options for resolve. My favorite part was that they were not there to sell us anything. They talked us through what we could do ourselves or what companies to call and even directed us to those services. I am absolutely impressed with the services we got.

The company advertised was not the same company that actually came out to do the test. It seems like subcontract to other companies. There isn't a secure portal to submit credit card information so they took it verbally over the phone. Not trying to connect the dots but was a strange coincidence that the day after they charged my card that there was a fraud charge on my account.

The representative was thorough and professional.

The guy was very professional and very informative. He taught us a few things we didn't know.

Great information provided throughout testing process

Friendly & timely

Very poor experience with a Mold Contractor - Sampling and Testing. Recently my husband and I were advised to get mold testing for our house because we did have water damage from a leaky faucet and my husband was experiencing symptoms and we thought mold might be causing them. We hired Miller Family Home Inspection and Chris came out with his equipment on his initial visit and immediately began setting up his sample-taking equipment. (He did not give us a quote or discuss it, he just started laying out his equipment. That should have been my first clue). My husband paid him the fee which was substantial ($500) but was supposed to cover Chris time for sampling and the cost of testing by a lab he claimed was independent. About a week later, we received a phone call from the lab, Mold Test Company, saying we had a massive amount of mold. Then, the caller went into a vigorous sales pitch for their test kit which is *so much better than those other guys. Those guys charge $20,000 but we will not do that to you.* He kept talking until I interrupted him and asked how much the test kit cost. He got very terse with me and said that he was getting to that, but he had more to tell us first. Then he asked why we had the mold tested at all. I explained that my husband was having symptoms and that mold was a possibility but we did not know. He said, with great certainty: *it is caused by mold.* I did not tell him what the symptoms were and he did not ask but, still, he just knew it was mold. I again asked for the price of the test kit and he refused to answer, so I ended the phone call. At this point, we had not seen a written report. I called Chris back to tell him about our experience and despite his assurances that Mold Test Company was only a lab and not a contractor or in any way invested in the outcome of the testing, that their representative was definitely trying to sell us something, and he was using hard sales techniques which raised many red flags. I wanted to tell Chris this because we liked him and we wanted to let him know that the company he was partnering with was very definitely invested in having the testing results show a high level of mold and gave every appearance of being a bad company to work with. We thought Chris might want to stop doing business with them but, on the contrary, Chris defended them and himself. He said they were an independent lab. I told him that was not true because I called Mold Test Company and was told that the person who called us was their employee, a *Senior Mold Analyst.* Chris would not believe me. Then he changed his story and told me that Mold Test Company was not the actual lab, but instead, Mold Test Company sent the samples to another lab. As I explained to him, I was told by Mold Test Company that they did analyze the samples. Chris did not believe me again. Then I asked, *if Mold Test Company is not the actual testing lab then what is their purpose of the company in this whole analysis. Since we hired Miller Home Inspection (Chris) to take the samples, and then he sends those samples to Mold Test Company for analysis, but then Mold Test Company sends them to another lab for analysis, then what is Mold Test Companys role exactly.* Chris just continued to argue and change his story. My husband and I then looked up the symptoms for the mold that the salesman from Mold Test Company said we had, and it causes respiratory symptoms only. My husband was not experiencing that at all. I feel like we wasted the $500 and I do not want anyone else to go through this. I have already written to the Better Business Bureau about both companies. I told Chris I would do this but he was unconcerned. He made absolutely no attempt to correct the many problems of this transaction with him and his sub-contractor.

I have been sick for 8 months with various lung , fatigue, EBV, breathing, I missed so much work my 13 plus year job fired me. So when I had this test done and found out that I had very high amounts of a asprigillius mold in my HVAC system and that there was a fairly easy inexpensive remedy and that I will feel so much better I was very happy of the choice that I made to hire this company. The company they referred me to to get what I needed to fix the problem was over the top helpful and could tell he loves his job. I have already referred to a friend who has already made an appointment. I can not wait to apply the remedy, it should be in the mail this week. Thank you Thank you Thank you.

Cost a little bit more but I think when I get the results, I think it'll be worth it

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Did not request an automatic transfer to Bio Tec. That company uses tactniques.

The testing was done promptly, and the person performing it was extremely courteous and knowledgeable. We got the report within 5 business days.

The service man that came out was very pleasant t & explained a lot to us. Took as much time as we needed to explain everything

They were prompt and courteous.

I have waited. I have paid $299 for the test and have no results.

What a joke. I wanted to know if I had mold and where it was. I got a canned report regarding spores and absolutely nothing about where they might be. Doesn t even appear they check the rooms that had the odor that led to my calling them Then they give your name to somebody else he wants to sell you a product or a Ton of money. A product that has horrible reviews on Amazon. Not only would I use them again I wouldn t even use you again because you recommended them

That the only thing I didn t like was that I was not told prior to appointment that I had to pay first before I got my report. So I was waiting and waiting for report and then saw that I had an outstanding balance due? And I had been prepared to pay the day of the service. Weird. Haven t even seen report yet so can t comment on the efficiency of it. But overall good service.

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No test results from air samples as of yet. Waste of time. Dont waste your money with this company !!

We were told the fee was $299 for air quality testing, then when they arrive we are told that is only for one floor of the house and it will be an additional $70 to get another floor tested. NO TRUTH IN ADVERTISING HERE.

I needed advocacy with my insurance company after a flood in my crawl space and they stepped in!