Luxury Home Appliance Repair, LLC

"When the technician performed the diagnosis he was able to come to the conclusion that the temperature module assembly was the problem. He installed the part and confirmed that that was the issue. He called the client over, explained it all and asked if he agrees to repair for the price quote. Client stated yes and signed the invoice. The oven worked for almost a whole month with no issues. Towards end of month client calls and states that it is now giving error code F20, which was not the case on our original visit. F20 is caused by fault temperature module or issue with a control board. We do offer a 90 day warranty on the part that we replaced. Which is why we came out to confirm the issue. Our tech doesn’t need the oven to be on to be able to look at certain parts to confirm it is burnt out or is damaged. The error code gave us enough information to tell us where to look. The client was stating that the tech misdiagnosed, if that were the case the oven wouldn’t have worked for almost a month. We can’t be responsible for all future breakdowns. The first visit there was no error code. Then the client stated that the tech did the work without his approval, I explained that yes the tech installed the part, but if he declined the repair, tech would have just removed the part. The oven was not put back together in it’s original form, it was still all taken apart because tech needed approval from client that he agrees to the rep"

"THe services we provided repaired the oven. I understand that the price may be lower than another company but we do provide the price for repair before proceeding with repairs, which the client areed to. We also always let our clients know that if they need some time to weigh out their options, collect funds, whatever the situation is, we give 2 weeks to make their decision and if they schedule within 2 weeks of the visit, we will still use the $60 service fee towards the repair. I understand our price is higher but we all of our technicnicians are insured up to $1,000,000.00, we also use geniuen parts on all repairs and provide 90 warranty. some companies that are just a 1 man company are able to offer significantly less prices because they do not have to pay a technician and make sure the company makes money so that we can keep running a company and provide jobs for others. Thank you for your understanding."

"Thank you for your feedback. We apologize that we were unable to repair your oven. Unfortunately, as the technician explained, the oven is unable to be repaired because rodents have chewed up all the wires and the control board. Again, we apologize for the inconvenience but our technician is still required to receive payment for the visit. Thank you for your understanding."