Jason And Hope Services

yes very professional and reasonable.

I requested a Pro through the Angi app to install a new garbage disposal in my kitchen. In my request, I clearly stated that I did not already have a disposal purchased and that I needed the Pro to provide the unit and complete the installation. I was matched with Jason from Hope Services LLC. We communicated through the app, and Jason sent me a contract (attached). Before agreeing, I confirmed with him that the quoted amount included the cost of the new garbage disposal, labor, and all related expenses. He confirmed that it did. Jason arrived on 12/29 without the garbage disposal he had agreed to provide. He inspected the existing unit even though I had already sent photos through the app and when he turned it on, it began leaking. I explained that the unit had been leaking for several weeks and that this was the reason I requested a full replacement. Jason then left to purchase the new disposal from Lowe s. While at the store, he called to tell me he would need to charge an additional $100 or more to complete the installation. When I asked why given that his original quote explicitly included the disposal and all costs he could not provide a clear explanation. He later admitted he may not have read the messages as well as he needed to and acknowledged that the misunderstanding was his fault, yet still insisted on increasing the price. Because the new price was higher than what he quoted and what I agreed to in writing, I told him I no longer wished to proceed. Jason then informed me that I still owed him a service fee, despite no work being performed and despite our agreement being for a replacement job, not a service call. He insisted I had no choice but to pay. While he was on his way back to my home, I contacted Angi customer service. I was advised that I had no obligation to pay, since he changed the terms of the contract after I accepted it. When Jason returned, he again demanded payment. Under pressure, I paid him via credit card. I am requesting that Angi review this situation, as the Pro changed the agreed-upon terms, failed to provide the service as contracted, and demanded payment for work that was not performed. I am seeking a refund of the amount paid.

I just finished scheduling. The review is about the excellent communication I have had with Jason and Hope. We completed are arrangement quickly and very professionally. I really was impressed how efficient they were and also, even though it was texting, I could coulld tell they were both very friendly and respectful.

Did a excellent job very friendly and knowledgeable

Very quick response time, great customer service, very reasonable pricing, true professional with the necessary tools!!

Very knowledgeable and a great personality, Knows his work. Would hire him again.

Excellent response time! He was willing to do a small job.

They did good work.

He's great guy and great service!! He shows up on time and he wants to work!! I can't say enough good things about him!