Jarvis Technology Solutions

This is in regards to an Ethernet retrofit in our newly built house. I went on Yelp seeking quotes from companies, sending them a floor plan and proposed installation places for the wall plates/CAT6 ports. Jarvis came in with a reasonable quote and are local, so I went with them. I paid the deposit on Nov. 13, 2023. There was no walkthrough of our house, which I didn't see as an issue. I assumed they had a handle on things based on the floor plan I sent. From there, I didn't hear anything until I emailed multiple times about scheduling, and we finally landed on Dec. 21. When Dec. 21 came, the two installation techs (who were SO NICE - I want to be upfront about that), were essentially overwhelmed by the layout. They didn't know where to make cuts, hadn't been given any plan of attack before coming out, and had to leave to make some calls for guidance. They came back and told me we'd need to reschedule, asked me if Charles had done a walkthrough, etc. In this conversation, they also mentioned that since they'd have to make so many interior cuts, it was good to reschedule so they could also send someone out to patch the drywall when they were doing the install. Ryan Taylor was then scheduled to come do a walkthrough on Jan. 4, 2024. He showed up on time, checked things out, saw where the networking cables terminated, etc., and seemed to have a good handle on how the install would proceed. From there, we had to schedule ANOTHER installation date (this now being our third one), landing on Jan. 12, 2024. The install techs on Jan. 12 were great. Knowledgeable, kind, and they knew how to get the cables run to the places we wanted. Unfortunately (through no fault of their own), they couldn't finish the project. Two cuts in the drywall were so big that the drywall needed total repair/patching, and Jarvis didn't send out anyone to repair it while the install techs were here. They also told me that Jarvis wasn't going to come out and put wall plates on any of the cables they had terminated. Fortunately, I had plates of my own, but it seemed strange to me that the company wasn't going to actually cover all the equipment needed to have a tidy install. I reached out to Ryan about this after they left. He apologized but told me nowhere on our initial quote was drywall repair/patching and suggested we hire it out, then let them know when it was done. I also sent pictures of the myriad holes left in the wall throughout the house. Ryan did refund me some of the deposit I paid to try and make things more right (this was on Feb. 6, 2024). I finally got everything patched up in March and reached out to Ryan. He told me Jarvis was no longer operating as a business but would send two techs out to finish those last two wall plates/cable termination so we could finally close out this project. They came on April 3, 2024. They were also nice and did a great job. However, all of this being said, I can't recommend Jarvis (if they are indeed still operating). Five months for a project, me needing to initiate so many of the planning conversations/scheduling, bad information given (repairs vs. no repairs), not coming to put wall plates on, etc., isn't a good look. On the positive side, I will say all the cables they ran work, and for that, I am grateful.

They are great work with, great solutions and I would recommend them to friends and family.

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They were very friendly, fast, efficient, and on time.

His ethics are incredible! He does what he says he is going to do, at a good rate, with no surprises. He is a good person. I have known him for several years. -Ray