Benjamin Franklin Plumbing

They completed their job was good. The cost was excessive.

It was excellent. I will recommend to others.

They did part of the work. He said he had to get more parts and come back. He didnt come back. I called and they said the guy was out sick. I waited for the guy since I had already paid. When I called later. They tried to charge me another service call fee. The guy did come back to finished the work.

They were terrible. We had to have some other plumbing stuff done and we went with Dunedin Plumbing down here and they were good. They charged us $1400 to replace the faucets on both sinks, it's a dual sink so they would match. With faucets like that, we go to a national home improvement store and it's $50-80. I think they really milked the job. We didn't know, we just moved down here so I think they took advantage of us. I guess they can charge reasonable rates. We didn't know, they did the job and then we had to deal with it. When we talked to people, they said it was outrageous. They did a good job as far as we don't have leaks or anything. They could have gone with different faucets. The guy was here so long, I think he was padding his bill. They did come when we called.

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I am happy with them. They were very professional. They were able to really suggest how to do it the best way so that it works well for me. They were in and out quickly. I was able to use a coupon with them too.

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I called them for a sewer backup in a bathroom/laundry line on July 1, 2013. They wouldn't give me a price over the phone but said the technician would price it out when he got here. He came and said that a photo line inspection and 6 month warranty were included for free and then told me it was $399 to route out a sewer that I've never paid over $200 for to anyone else even for an emergency Sunday call. I told him it was too much and he said then he just wanted $49.95 for the service call. He finally agreed to do the sewer work for $200 without the long warranty or camera. He supposedly did it but obviously not well. The line was slow again within a week and today backed up again completely. Their answering service said they would only charge me the $49.95 service call today and they would fix the old work. Not so said the guy who arrived today. Tomorrow I'll call someone else. If you don't want to be used, avoid this plumber.

I saw an ad on one of their trucks that said any drain cleaned $79 but our job cost us $250 - so make sure you check the price-related details before you hire them because if you see the price quoted on the truck it could cost you considerably more. The plumber was very cordial, well-spoken, and appeared to be competent, and a good salesman for Benjamin Franklin. He did appear to clear out the line. It came with a 60 day guarantee - which I thought was not a qood quality guarantee.

I was pleased with the worker, he was very nice and did the work he said he would.
I was not so pleased with the price. I have used them before and probably will in the future as they do good work.
However, I think 170.00 to fix the outside faucet was way to much. it took the guy like 15 minutes to do.
I had a coupon to clear any drain for 76 bucks but was told I had used before and this is a one time thing. Don't forget the show up fee. They did honor the coupon as we did not know about the one time use but bill was still way to high for what was done. I know plumbers prices are ridiculous no matter who you use so I will continue to call them as I really have no choice but would use another plumber if I could find a good one like these guys, only cheaper.

Service wEnt fine. All services were performed as agreed.

Benjamin Franklin Plumbing had gotten me in touch with the people that they use for the clean-up. The flood happened the night before and they were here the next morning. They were very professional, gave me some option on the different types of water heaters and different price range. They offered a home protection club and I thought that I would give that a try for a year and I think it's like $20 a month but you get 2 air-conditioning and heating services and I'm getting 4 different visitations to make sure everything is on track.

It is one of the big companies in town. We used them and they were just terrible. We joined Angie's list because we had such a bad experience with them. They left the hose running in the hot tub, which wasn't discovered for another half a year or a year so we were paying extra water every month for it. Especially since it was the hot water tap they left open. The price they charge was higher than anyone else has ever charged. It was just carelessness in their part. They did come out pretty promptly.

I was very happy with the professionalism, friendliness of all contacts -- from call center rep to repairman, punctuality, and service in general. Would use them again

I live on the third floor so they had to get a heavy water heater up here on a dolly. He did just a beautiful job. They are so punctual, professional. Everything is polished and shined up when they leave. They are so sweet, positive and quiet.

They were awesome. They had a special for Angie's List people to come out and do a basic sewer clean. What I liked the best was that they didn't try to scare me into having to do thousands of dollars' worth of repairs that were not needed. They came out the very next day at the time they told me they were going to come which was astounding. They told me they would be here at 9 am and the guy was here 5 minutes before which is really important because I work. I will absolutely use them again. I liked that he didn't try to scare us into spending money that we don't have and he could have and I wouldn't have known the difference. I will absolutely call them to do that job. They were honest. They cleaned everything and it was great.

We found that all of our toilets were clogged and the showers were backed up. We found a special on Angieslist. We called first thing in the morning and received service at noon. The guy was quick to unblock the main and showed video afterwards to show that the pipe was clear.

I cancelled my contract with this company. The previous owner was great, but once the owners switched, I won't business with this company anymore. Their prices are not acceptable at all and they are out of line.

I spent $1600 on that service. The job turned out fine, but I thought that the price was a little high. I had no choice because it was a sewer line outside that somebody had cut when they put their irrigation system and stuck plastic bags in there. This was the first time I used them and they did a nice job and they were polite.

Went very well. He arrived on time, called me at work to give me 30 min. notice.