Air Control Systems, Inc.

ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances.

Mark & Crew went the extra mile to make sure we were pleased- even put us top of the list cuz we had no heat- recommend!!

They are really responsive! That is what won my bid. I had another company offer more for less, but they took forever to put in their bid and didn't ever get around to answering my questions. ACS was on top of it, gave me a free upgrade and, so far, has stood behind their work. Would recommend.

Great company with very professional and knowledgeable workers. Very happy with their work and would highly recommend.

From the moment we contacted Air Control Systems, they were prompt, courteous, and extremely professional. Owner Mark came over right away and gave us an estimate, and then we were able to schedule the work within the following week. His team that did the actual work were very fantastic at keeping us informed throughout the project, and they were great to work with. Overall we would strongly recommend this company.

They were very professional and did an awesome job, the owner Mark was so good at explaining how this new furnace would handle all my needs and heat my house more efficiently and he was absolutely correct. His employees also were very professional and did a wonderful job on the removal of the old furnace and install of the new furnace and cleaned up everything thing I was impressed and will refer them to all my friends in the future .

Very friendly, took time to show me before and after pictures of the vents. I will definitely use them again.

All-in-one was honest and thorough

I had waited a long time to get my vents cleaned and the guys who came were so nice, professional and thorough. I breathe easier knowing my vents are clean and my dryer vent is no longer a fire hazard! Thank you!!

Great work

Air control systems work on time explained their process and proceeded to work quickly and most of all cleanly they left no mess while doing a good job they tookPictures of the process showing me before and after I would recommend them two others

We had to have our heat pump replaced and contacted Mark who gave us top priority. Mark put in for a replacement unit with an updated thermostat and kept us informed as to when it would be delivered and he promised to make it a priority to get the unit replaced as soon as the new one had been delivered to him. He was in constant communications with his supplier to make sure that we got the first one available. Mark and his team were knowledgeable, personable, and cleaned up after themselves each step of the way. Mark did not leave until we were satisfied that the install was functioning properly and no issues. Mark did a follow up call with us to make sure all was working well and we had no issues. Mark is a man of his word we are happy with his work and will continue using Air Control Systems for our yearly inspection.

Mark and his team were wonderful to work with! They were very hard working, personable, and cleaned up after themselves each step of the way. Mark's quote for the install was fair and reasonable compared to two other quotes I received and the work was completed on time. Mark answered all my questions as the work was in progress and provided excellent advice. My neighbor was so impressed with the results and how great Mark and his team were to work with, they have also arranged to have central air installed by this company.

Mark and his guys replaced our furnace and also installed an AC system. They were all very professional, friendly and communication was outstanding. Would highly recommend them for this type of work!

They were in and out within two days. Friendly and efficient. I would do business with them again Very happy with the new system.

I used Home Advisor to help find Duct Cleaning service. Mark called the same day and offered a very competitive price. His crew of two arrived as scheduled and were polite and professional.

I liked the company. Unfortunately, the main board of the new heat pump didn't work, which required an emergency ordering of a new board. Meantime, my tenant was living with heaters I had to buy so that she had some heat. I think the product is a good one and this was probably a fluke and the owner promised if there was any more problem with this part, he would fix it immediately but he said it is a very unusual thing. Hopefully, that's right.

I asked for a quote on Angieâ s List. Mark from Air Control reaches out the next day, was very easy to talk to and walked me through the process. Within a week we had our vent cleaning scheduled. The guys that came were polite, wearing masks and footies. They worked quickly and did a great job explaining as they went. I would definitely hire them again. Great company!

Very service oriented. Did a good job at a reasonable price, and checked in after the job was done.

Research and know what the cleaning actually does and does not do before hiring it done.

Very friendly snd thorough

The young men were very polite explained everything they were doing. Also cleaned up and moved everything back into place after cleaning my heat vents ð

Mark and the Air Control Systems team were wonderful to work with! They answered all my questions thoroughly and were able to get us in promptly for duct cleaning services. They did excellent work cleaning our vents and were very courteous and polite! Would definitely recommend them to anyone!

Super nice person and excellent work and did not try to up sell me!!

Fast service and very professional work. Mark is a personable guy and we enjoyed having him and his crew install a 3 head ductless heat pump. It was exactly what we needed. Would highly recommend them.