Action Appliance, Inc.

I normally don?t leave negative reviews, but my experience with Action Appliance was too bad to ignore. I hired them to diagnose why my LG ice maker wasn?t working. I specifically asked the technician to check the control board, but he insisted it was just the ice maker part and charged me $160 for that ?diagnosis.? I bought and installed the part he told me to order?same result, no ice. When I called back, they said I?d have to pay another $160 just to have him check the control board. One representative I spoke with was kind but never called me back, and another was rude and condescending. I finally called a different company, who quickly confirmed the actual problem was the control board. Because of Action Appliance?s refusal to properly diagnose the issue, I wasted over $500 on unnecessary parts and fees. I filed a complaint with the BBB and will never use this company again.

Customer Service was terrible and refused to help the client. Our company was willing to pay thousands in repairs with consideration of more business throughout our different locations but they were rude and uncooperative.

? Beware: Total Rip-Off and Incompetent Service ? I would give zero stars if I could. Do NOT use Action Appliance. They are unprofessional, dishonest, and completely incompetent. I called them to fix my refrigerator, which should have been a straightforward repair. They quoted me $3,000 "by job" ? their words ? to fix everything wrong with it. I figured, for that much money, it should be running like brand new. Fast forward: they?ve been to my house THREE times, and guess what? The refrigerator still doesn?t work. Now they have the audacity to tell me there are ?additional issues? and want to charge me another 500 to "fix it correctly." Let me be clear: $3,000 should have covered everything. That was the whole point of the "by job" quote. Finding more problems after the fact and demanding more money is nothing short of highway robbery. Either they don't know what they're doing, or they're stringing customers along to bleed them dry. Probably both. Stay far away from Action Appliance

Reviews Action Appliance, Inc. Google review summary 5 4 3 2 1 4.4 (4,312) Reviews All dryer403 tech163 fee74 ice maker64 +6 Sort by Most relevant Newest Highest Lowest Justin Sheets Local Guide·15 reviews·11 photos Absolutely horrible! Tech was late with no call in first appointment, then lied to me about a repair it needed and said he guarantees this will fix it. We paid over $500 for a part and repair it never needed. ? More Tim Maestas 1 review·1 photo a month ago Not good I had action appliance fix a compressor on my kenmore refrigerator had to come back to my property repeatedly because it wasn?t working right the compressor started making a bunch of noise I called Action Appliance my warranty was ? More Photo 1 in review by Tim Maestas ??2 Emmy Hise 5 reviews 2 weeks ago New Our dryer wasn't working properly and we got an appointment right away. Derek was awesome. He was kind, explained what occurred and options. He also gave recommendations to keep the dryer working prop

I called Action Appliance on the recommendation of a friend. The oven in my 60 year old Kenmore range was not getting gas. I had been told by another company that the range could not be repaired but was reluctant to part with my old stove. The repairman (sorry, can't remember his name) came out the same day and got my pilot light lit again so I could use the oven. He is currently looking for parts to fix it on a more permanent basis. I would definitely recommend this company

HORRIBLE customer service. HORRIBLE pricing. Overall HORRIBLE. I have a long story but dont' have enough room to write it out. This company price gauges like no other. Very unprofessional all the way around - especially the ladies in the office who answer the phones, as well as, Kimball the owner who doesn't return phone calls at all.

They were completely incompetent. It has been over 3 weeks and our ovens still are not fixed. They do not show up within service windows. They do not have skills in the appliance brands that they claim to. We have spent $900 and our ovens are more broken now that they were when we originally called them. Check out Yelp, Better Business Bureau and google reviews before engaging with this company. Do not recommend. Steer clear.

i had a great experience with alan . he was on time and fast and friendly. i will use this company again !!

Our Bosch oven would not bake. We called Action and they sent a service tech the same day. The tech, Kevin, was great! Polite, knowledgeable and efficient! They couldn't get the replacement part right away, but whatever. We would definitely use Action again!

Very quick to respond and fixed our stove the next day after tearing it apart and finding the problem.

They claim to be same-day service. Itâ s been two weeks, and my fridge is still broken. Theyve missed multiple appointments where theyve given me 4+ hour window of time. False advertising.

Description of complaint: Action Appliance Charged a non refundable $129.00 to diagnose our appliance (LG fridge) problem which was explained clear and acceptable. Once if/we agree to the problem being fixed the $129.00 would be applied to the total cost. Friday Evening Technician 16 arrived as planned and took 5 minutes to understand that the compressor failed. He was clear on total price, and said that he could come out Monday morning to fix everything (as the compressor was in stalk) as they do not work on the weekends. Total to be charged was verbally stated $1450.00. He instructed my wife that we could pay half now or all later. My wife paid in full. She then was provide no opportunity to review any documents, signed blindly out of trust in a mobile device. Not documentation was sent to use until Monday after requesting it several times. Saturday morning we decided to purchase a new fridge and cancel the appliance service (less than 12 hours later) only to find out there is a 25% cancelation fee of the total cost. Which was never explained, not parts had to be ordered. No business was ever lost. The representative I spoke to on Saturday said the manager would call me to discuss this poor business proactive. two day later Monday evening at 9PM a "manager" at action Appliance called and told me they would not have the 25% cancelation as it was my wife's responsibility to read the contract that she signed. We never received a contract, never received an emailed receipt, never was provided an opportunity to read anything on the provided tablet. Just so everyone is clear, the "Manager" at Action Appliance doesn't provide similar training and word tracks to her "employees" she cannot control what they say or don't say. technical was clear about every part of the process including what we are the be charged except the 25% cancelation? Also, lack of documentation (me having to ask for a contract several times only to received it 4 days later) Account/Order/Tracking number: 290687 Money paid to business: 1450.00 Desired settlement: Refund

For starters you should know that they have an F rating with the BBB Do Not Use!!! Major scammer. The tech came out and gave me a written bid. he came back out the next week with the parts. Went to fix it and said he had ordered the wrong part and had to charge me another 200.00. I called the owner and was told too bad and he started yelling at me that I needed to pay and he was going to charge me for every minute that his tech was waiting for the money. He said his name was john and he threatened me that I need to make a choice to pay him or he would sue me. He was cussing and yelling and I had him on speaker and others heard him so I finally hung up on him. I did pay the tech for what he did and he was apologizing for the owners behavior. I had to tell him that if I receive future calls I will consider it harassment . The owner is a terrible person and is a terrible business man that has no idea or right to own and run a business. I should have looked at more reviews since it seems that this is a very frequent practice to rip people off

We were trying to get a burner on our stove fixed. They tested and diagnosed an issue quickly, and replaced the part, but unfortunately that didn’t solve the issue. They ended up replacing several parts, none of which ended up solving the issue and we had to eventually replace the stove. The pros: they were always friendly and punctual and transparent about pricing, and they covered the cost of all the follow-up parts and visits since their initial diagnosis and replacement part didn’t fix the issue. The cons: we had a different technician show up almost every time, most were great but one guy seemed to have no idea what they were doing. They didn’t have most of the parts on hand so every time a solution didn’t work, we had to wait another 3-5 business days for the next part to come in. And obviously the issue was never fixed and we ended up replacing the whole stove.

Showed up on time, very polite and efficient.

Allen came out to check a leak from the refrigerator filter. He found the problem and had it fixed and checked quickly. We had it checked under warranty previously and that company was unable to fix it and suggested replacing a $700 part that was not covered by the warranty. He even showed me how to dismantle a shelf that had spills under the rim so I could clean it. All for the price of the service call. I have his card in case of any other appliance problems. He would be the man to call.

Made a appointment for a dryer repair. The repair guy was OUTSTANDING, polite, clean... Here is the downhill part. The only repair I needed on my dryer was the heating element. They waved the $125 appointment and dionostic charge if they did the repair. Now I can understand a bit of a increase in parts and labor to make some money- but this amount was beyond belief... The repair guy came back and told me it would be over $400- I was like what the hell. I told him how- he said his boss told him that is what to charge for the job... A $53 part was marked up to over $275, Labor time was about 180 , tax and I am not sure what else.... Madness- I paid the $125 for the dionostic and it was done. I called Action to speak to the lady again about the price increase and how unhappy I was that it went like this. This time she was rude, smart *** and unprofessional....... So today- I went to Appliances Factory and got the exact part they had for $58 dollars. Took off the back, put it in and that was at.... This company has got to be a bigger scam artist then our school systems are. I also need to mention- I contacted 2 different companies and got a cost of right around $200 for everything... I will be posting complaints on a daily basis to make sure folks know about this rip off of a company... Please do not hire Action Appliances in Aurora Co. I do not recommend them to anyone...SENIORS BEWARE OF THIS ONE!!!!!!!

A scam and rip off they charge me $1500 for 2 hours of work That's with their drivetime included. Would not give me a receipt with the breakdowns of how much parts were looked up found out the part was $200. The lady told me on the phone that the parts was 700

My washing machine was fixed and had a 3 months guarantee . 3 weeks after the guarantee expired, the same problem happened again. The owner of Action Appliances refused to even look at the washing machine without charging me a $90 fee. That seemed completely unreasonable to me. This company is impossible to deal with. Look elsewhere if you need help with you appliance.

Very good

Jose was very polite and the customer service was great

derek arrived on time, took off his shoes without my asking,diagnosed and fixed the problem promptly and even helped me move the stove for cleaning

These people are awful. We are on day 3 of repairing my refrigerator with an unknown end date sometime next week. They have said they could not work because they called me at a wrong number and I did not answer. They have ordered an expensive part and sent a guy out to install it only to find out it is a wrong part and reorder it again with a due date of next week. If I want to cancel this job for their failure to do anything that they have said they would do they tell me I will keep $100 plus a $25 cancellation fee from the deposit I paid them for the job. Do not give these people your money or work.

Very satisfied with my experience.

Prompt service. Recommend.